Shipping policy

Last updated: 13 October 2026

At TopKnot, we want receiving your new haircare essentials to be as effortless as using them.

We offer free standard shipping Australia-wide, with no minimum order value.

Here's everything you need to know about getting your TopKnot order delivered.

1. Shipping Within Australia

We currently ship exclusively within Australia.

All orders are packed and dispatched from our warehouse in Victoria, Australia.

Standard shipping is complimentary on all Australian retail orders.

There is no minimum spend required.

At this stage, we do not offer international shipping.

2. Order Processing & Dispatch

We aim to dispatch all orders within two business days of receiving your order and successfully processing payment.

Business days are Monday to Friday, excluding Victorian public holidays.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

During particularly busy periods, including product launches and promotional events, dispatch may take slightly longer.

If we anticipate a significant delay in dispatching your order, we will endeavour to contact you.

3. Delivery Partners

We use MailPlus as our primary shipping and delivery provider.

We may occasionally use alternative delivery services depending on your location, service availability or operational requirements.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, where available.

You can use this information to follow your parcel's journey.

4. Estimated Delivery Times

Delivery times vary depending on your location and the delivery provider.

Orders shipped to metropolitan areas will generally arrive sooner than those travelling to regional or remote destinations.

Delivery estimates provided at checkout or by our shipping partners are indicative only.

Please note that our two-business-day dispatch target refers to the time taken to prepare and send your order, not the total delivery time.

We cannot guarantee an exact delivery date.

However, we will take reasonable steps to ensure orders are delivered within the agreed timeframe or, where no timeframe has been agreed, within a reasonable period.

5. Tracking Your Order

Once your order has been dispatched, we'll send you a confirmation email with tracking details, where available.

If you haven't received your shipping confirmation within two business days, please check your junk or spam folder.

If you still can't locate it, contact us at:

hello@topknot.com.au

Please include your order number so we can assist you.

6. Incorrect or Incomplete Delivery Addresses

Please ensure your shipping address is correct before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible at hello@topknot.com.au.

We'll do our best to update your details before your order is dispatched.

Once an order has been collected by the delivery provider, we may not be able to change its destination.

If a parcel is returned because of incorrect or incomplete address information supplied by the customer, we'll contact you to arrange redelivery.

Any additional redelivery charges will be explained and agreed upon before proceeding.

Nothing in this section limits your rights where a delivery issue results from an error by TopKnot or our delivery partners.

7. Delivery Delays

Occasionally, deliveries may be delayed due to circumstances outside our reasonable control, including:

Severe weather conditions.
Transport disruptions.
Public holidays.
High parcel volumes.
Delivery network interruptions.
Regional or remote delivery limitations.

If your order is taking longer than expected, please contact us.

We'll work with our delivery partner to investigate the delay and help resolve the issue.

If we cannot supply your order within an agreed timeframe or otherwise within a reasonable time, you may be entitled to cancel your order or receive another remedy under Australian Consumer Law.

8. Lost or Missing Parcels

If your tracking information indicates that your order has been delivered but you haven't received it, please contact us at hello@topknot.com.au.

We'll investigate the issue with our delivery provider.

If your parcel is confirmed lost in transit before delivery, we will arrange an appropriate remedy, such as a replacement or refund, in accordance with your rights under Australian Consumer Law.

We won't automatically consider a parcel successfully delivered solely because tracking information indicates a completed delivery.

Each missing-parcel enquiry will be assessed based on the circumstances.

9. Damaged Parcels or Incorrect Orders

We take care when packing your TopKnot products to ensure they arrive in excellent condition.

If your order arrives damaged, contains an incorrect product or is missing an item, please contact us at:

hello@topknot.com.au

Where possible, please provide:

Your order number.
A brief description of the issue.
Photographs of the product or packaging, if relevant.

We'll investigate and arrange an appropriate resolution.

Where a product fails to meet Australian Consumer Law guarantees, we will provide the remedy required by law.

10. Pre-Orders and Product Availability

We do not currently accept pre-orders.

If a product is unavailable, customers may have the opportunity to register their interest and receive a notification when it becomes available.

Joining a waitlist or registering your interest does not constitute a purchase or guarantee product availability.

11. Wholesale Orders

This Shipping Policy applies to retail purchases made through the TopKnot online store.

Orders placed by approved wholesale customers, including professional hair salons and hairdressers, may be subject to separate shipping arrangements, charges and delivery conditions.

Please refer to our Wholesale Terms & Conditions for further information.

12. Australian Consumer Law

Our products and services are subject to applicable Australian consumer protection laws.

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies available under Australian Consumer Law or other applicable legislation.

13. Contact Us

Have a question about your delivery?

We're happy to help.

TopKnot
Operated by Funiki Pty Ltd
ABN: 85 643 135 719

Email: hello@topknot.com.au
Phone: 0439 295 847
Website: www.topknot.com.au

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